Hyster enjoys a terrific relationship with most of its clients due its focus on producing total customer satisfaction through its world class manufacturing. Our objective is to anticipate the requirements of each and every client along with address them with forklifts that deliver the value, the performance and the dependability that they demand.
At Hyster, we believe in starting with the customer. We annually conduct focus groups and provide an on-going voice of customer research both on-line and in the field. We have over 400 design engineers to translate that input into smart designs by applying our rigorous review gate process. Advanced tools and virtual prototype builds help ensure the best machine practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
So as to guarantee the lowest ownership cost and total dependability all of Hyster's machinery are subjected to physical, environmental and virtual tests. Not only do we test against our own standards, but we are always testing against the competition's products as well. Our final tests happen in real-world customer applications so as to make sure that our products have met our strict standards.
Demand-Flow Manufacturing That is Lean and Smart
Hyster's manufacturing is world-class driven by its DFT or Demand Flow Technology. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to provide total client satisfaction and flawless quality 100% of the time, every time.
Total Quality All The Time
Hyster utilizes an integrated MES or Manufacturing Execution System to initiate excellence from the start. The MES is responsible for managing flow of production. The MES coordinates line activities such as part sequencing and quality verification. It also uses quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in every shift. These audits really hold every worker accountable for consistent quality, together with the 5s workplace organization in place to help us achieve it.
As standard with all our products, Hyster offers a huge variety of features. The company has remained fully dedicated to its key focus on safety and quality, on being innovative each and every time, and by providing some of the best material handling equipment on the market. These are only some of the reasons the company has become a leader in the industry.